Cancellation and Refund Policy

At Dev Electricals, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience for our customers.

However, we understand that there may be situations where cancellations or refunds are necessary.

This policy outlines our terms and conditions regarding cancellations, returns, and refunds.

Cancellation Policy

For Orders Placed Online:

  1. Cancellation Before Shipping:
    • If you wish to cancel your order, you can do so within 24 hours of placing the order or before it is shipped, whichever is earlier.
    • To cancel your order, please contact us via:
    • Once the order is canceled successfully, you will receive a confirmation email.
  2. Cancellation After Shipping:
    • Unfortunately, orders that have already been shipped cannot be canceled. You may, however, initiate a return once the product is delivered (refer to the Return Policy below).

For Customized Products:

  • Customized or made-to-order products are non-cancellable once the production process begins.

Return and Refund Policy

Eligibility for Returns:

We accept returns under the following conditions:

  1. The product is defective, damaged, or not as described on the website.
  2. The return request is initiated within 7 days of delivery.
  3. The product must be:
    • Unused and in its original condition.
    • Packed in the original packaging with all accessories, tags, and invoice.

Non-Returnable Items:

  • Customized or personalized products.
  • Products that are damaged due to improper handling or misuse by the customer.
  • Clearance or sale items.

How to Initiate a Return:

  1. Contact our support team via:
  2. Provide your order details, reason for return, and photos of the product (if damaged or defective).
  3. Once your request is reviewed and approved, we will provide return instructions and a shipping address.

Return Shipping Charges:

  • For defective or incorrect products, we will arrange for return shipping at no additional cost to you.
  • For other reasons, return shipping charges will be borne by the customer.

Refund Policy

Refund Process:

  1. Once we receive the returned product, it will be inspected for eligibility.
  2. If the return is approved, the refund will be processed within 7-10 business days via the original payment method.
  3. For Cash on Delivery (COD) orders, refunds will be initiated to your provided bank account.

Partial Refunds:

In some cases, partial refunds may be granted if:

  • The product is not returned in its original condition.
  • Missing parts or accessories are not due to our error.

Important Notes:

  • Refund timelines may vary depending on your bank or payment provider.
  • We reserve the right to reject returns or refunds if the above conditions are not met.
  • If you have any questions or concerns regarding cancellations, returns, or refunds, feel free to contact our support team at any time.

Thank you for choosing Dev Electricals for your lighting and decor needs. We are committed to providing you with quality products and exceptional service!